Feedback clause: Copy, customize, and use instantly
Introduction
A feedback clause outlines how feedback, comments, or suggestions provided by one party to another during a business relationship may be handled. It helps clarify whether feedback can be used commercially, sets boundaries on ownership and confidentiality, and supports continuous improvement without misunderstandings.
Below are templates for feedback clauses tailored to different scenarios. Copy, customize, and insert them into your agreement.
Standard feedback clause
This version allows use of feedback without obligation.
The [Customer] may provide feedback, suggestions, or comments regarding the [Provider]’s services. The [Provider] may use such feedback for internal improvement purposes without any obligation to compensate or attribute the [Customer].
Feedback clause with assignment of feedback rights
This version assigns ownership of suggestions.
Any feedback or suggestions provided by the [Customer] shall be deemed non-confidential and may be freely used, modified, and incorporated by the [Provider] into its products or services, with all rights assigned to the [Provider].
Feedback clause with confidentiality restriction
This version limits use of sensitive feedback.
Feedback that includes confidential or proprietary information shall be subject to the confidentiality terms of this Agreement and may not be used or disclosed without the disclosing party’s consent.
Feedback clause with attribution requirement
This version requires acknowledgment when feedback is used.
If the [Provider] incorporates feedback into its products or services, it shall acknowledge the [Customer] as the source of such feedback, unless the [Customer] requests anonymity.
Feedback clause with mutual feedback rights
This version allows both parties to give and use feedback.
Both parties may provide feedback on the performance, processes, or deliverables under this Agreement. Each party may use such feedback internally for improvement purposes without restriction.
Feedback clause with feedback review schedule
This version sets periodic feedback reviews.
The parties agree to hold quarterly feedback review sessions to discuss performance, service delivery, and potential improvements based on customer input.
Feedback clause with opt-out from commercial use
This version allows customers to prevent reuse.
The [Customer] may request in writing that specific feedback not be used by the [Provider] for commercial development or promotional purposes, and the [Provider] shall honor such requests.
Feedback clause with feedback incorporated into service roadmap
This version links feedback to service development.
The [Provider] shall consider customer feedback when planning service updates, feature enhancements, and roadmap decisions but is not obligated to implement any specific suggestion.
Feedback clause with limited license grant
This version uses IP language to clarify scope.
The [Customer] grants the [Provider] a non-exclusive, royalty-free, worldwide license to use, copy, and adapt any feedback submitted under this Agreement for the purposes of service development and improvement.
Feedback clause with exclusion of compensation claims
This version avoids payment obligations.
The [Customer] agrees that providing feedback does not entitle them to any compensation, ownership rights, or royalties, regardless of how such feedback is used by the [Provider].
Feedback clause with internal use limitation
This version limits feedback use to internal improvements.
The [Provider] may use feedback submitted by the [Customer] solely for internal review, training, and service improvement purposes. Feedback shall not be disclosed or published externally without consent.
Feedback clause with voluntary feedback clarification
This version clarifies that feedback is optional.
The [Customer] is under no obligation to provide feedback. Any feedback provided shall be deemed voluntary and non-binding on either party.
Feedback clause with exclusion of trade secrets
This version prevents disclosure of sensitive know-how.
The [Customer] shall not include trade secrets or confidential business methods in submitted feedback. The [Provider] shall not be liable for accidental use of such information if provided.
Feedback clause with feedback integration notice
This version includes a right to inform customers of usage.
If the [Provider] incorporates customer feedback into a service update or enhancement, it may notify the [Customer] of how their input contributed to the improvement.
Feedback clause with no rights to modified outcomes
This version prevents rights claims over derivative works.
The [Customer] acknowledges that they shall have no ownership or interest in any product, feature, or service developed based on submitted feedback.
Feedback clause with aggregate analysis permission
This version permits pattern analysis.
The [Provider] may aggregate customer feedback for analytical purposes, including trend identification and performance benchmarking, provided individual sources are not disclosed.
Feedback clause with waiver of moral rights
This version explicitly waives attribution rights.
To the extent permitted by law, the [Customer] waives any moral rights associated with feedback provided under this Agreement.
Feedback clause with collaborative improvement process
This version frames feedback as a joint process.
The parties agree to collaborate in good faith through regular feedback exchanges aimed at improving service outcomes and mutual performance.
Feedback clause with dispute-free status
This version prevents disputes from arising over feedback.
Feedback provided under this Agreement shall not form the basis of any dispute, liability claim, or contractual obligation, unless separately agreed in writing.
Feedback clause with retention period
This version defines how long feedback is stored.
The [Provider] shall retain feedback submissions for a period of [X] months and may use the data during this time for analysis and service improvement.
Feedback clause with limitation on public endorsements
This version prevents use in marketing without consent.
The [Provider] shall not use any customer feedback as a public testimonial or endorsement without the prior written approval of the [Customer].
Feedback clause with anonymous submission option
This version enables anonymous feedback.
The [Customer] may submit feedback anonymously through the [Provider]’s designated channel. Anonymous feedback shall be treated with equal consideration.
Feedback clause with early-stage product input
This version emphasizes development-phase contributions.
Where feedback relates to beta features or trial services, the [Customer] acknowledges that input may be used to guide development, with no guarantee of implementation.
Feedback clause with feedback moderation rights
This version permits screening or rejection.
The [Provider] reserves the right to moderate or disregard any feedback it deems irrelevant, abusive, or inconsistent with the purpose of service improvement.
Feedback clause with mutual feedback tracking
This version requires documentation of both sides' input.
Each party shall maintain internal records of feedback exchanged under this Agreement, including timestamps, action items, and outcomes.
Feedback clause with escalation of unresolved feedback
This version offers structured escalation.
If feedback raises unresolved concerns, the [Customer] may escalate the issue to a senior representative of the [Provider] for review and response.
Feedback clause with no binding obligation to implement
This version disclaims implementation commitment.
The [Provider] may consider customer feedback but is under no obligation to implement any suggestion or modify services accordingly.
Feedback clause with feedback platform specification
This version defines the submission channel.
All feedback shall be submitted via the [Provider]’s designated feedback portal or communication channel. Submissions outside this channel may not be reviewed.
Feedback clause with no effect on warranties
This version separates feedback from performance guarantees.
Submission of feedback shall not modify or extend any warranties, representations, or service levels defined in this Agreement.
Feedback clause with joint innovation discussions
This version supports collaborative idea-sharing.
The parties may agree to participate in innovation workshops or joint feedback sessions to explore future service enhancements.
Feedback clause with feedback use during pilot programs
This version applies to pilot or trial phases.
During pilot engagements, the [Customer] agrees to provide feedback which may be used by the [Provider] to refine offerings prior to general release.
Feedback clause with exclusion of personal data
This version addresses privacy concerns.
Feedback submissions shall not contain personal data. If inadvertently included, the [Provider] may delete or anonymize such data in accordance with its privacy policy.
Feedback clause with survey-based collection
This version structures feedback via formal surveys.
The [Provider] may periodically issue feedback surveys to the [Customer], and responses may be used to improve services and assess satisfaction levels.
Feedback clause with beta-testing input rights
This version supports test-phase contributions.
The [Customer] agrees that any feedback provided during beta testing may be used by the [Provider] without restriction for service refinement and development.
Feedback clause with requirement for written form
This version formalizes submission format.
Feedback under this Agreement must be submitted in written form (including email or portal form submissions) to be considered for evaluation or use.
Feedback clause with response right to feedback
This version allows provider to reply formally.
The [Provider] may respond to customer feedback with clarification, action plans, or rationale for non-adoption, at its sole discretion.
Feedback clause with ranking or prioritization process
This version outlines how feedback is reviewed.
Feedback submissions shall be ranked by relevance, impact, and feasibility, with the [Provider] prioritizing implementation accordingly.
Feedback clause with no retroactive credit or recognition
This version limits recognition after implementation.
If customer feedback is used in future developments, the [Provider] is not required to credit the [Customer] retrospectively.
Feedback clause with feedback impact analysis reporting
This version adds transparency to use of suggestions.
The [Provider] may share a periodic report summarizing how customer feedback has influenced changes or improvements in its services.
Feedback clause with license revocation option
This version allows customer to withdraw feedback rights.
The [Customer] may revoke permission to use specific feedback by written notice, provided such feedback has not yet been materially implemented.
Feedback clause with feedback submission acknowledgement
This version ensures confirmation of receipt.
The [Provider] shall acknowledge receipt of feedback within [X] business days and assign a reference ID for tracking where applicable.
Feedback clause with support ticket feedback loop
This version ties feedback to service resolution.
The [Provider] may collect structured feedback after closing support tickets to assess customer satisfaction and identify areas for process improvement.
Feedback clause with feedback credit program
This version ties suggestions to customer rewards.
The [Provider] may, at its discretion, recognize high-impact feedback through a credit or loyalty incentive program, with details communicated separately.
Feedback clause with internal R&D discretion
This version gives R&D freedom.
The [Provider] reserves full discretion to accept or reject customer feedback in alignment with its internal product development roadmap.
Feedback clause with categorization of feedback themes
This version organizes inputs.
Feedback may be categorized under themes such as usability, performance, integrations, or support experience, to assist in structured review.
Feedback clause with feedback training usage
This version permits training use.
The [Provider] may use anonymized feedback examples in internal training materials to improve staff performance and customer interaction quality.
Feedback clause with suggestion box policy
This version adds informal input channels.
The [Provider] may offer informal suggestion channels such as digital drop boxes, which shall be reviewed periodically but are non-binding.
Feedback clause with feedback ownership clarification
This version emphasizes IP boundary.
Feedback does not alter the ownership of intellectual property under this Agreement. The [Customer] retains all rights in its pre-existing content or systems.
Feedback clause with service improvement obligation
This version links feedback to improvement duty.
The [Provider] shall use reasonable efforts to incorporate actionable feedback into its service improvement initiatives, subject to technical and commercial feasibility.
Feedback clause with exclusion of feedback from dispute resolution
This version separates feedback from legal issues.
Feedback shall not be used as evidence in any dispute or claim unless formally submitted as part of a contractual notice.
Feedback clause with periodic performance review inclusion
This version links feedback to formal service reviews.
Customer feedback may be discussed during periodic service performance reviews to help evaluate overall delivery quality and identify opportunities for improvement.
Feedback clause with structured feedback session requirement
This version includes scheduled discussion forums.
The parties shall participate in structured feedback sessions at least once every [six months], where suggestions, concerns, and service enhancements will be discussed openly.
Feedback clause with feedback response time commitment
This version sets a timeframe for provider response.
The [Provider] shall respond to feedback submissions within [10 business days], outlining whether the feedback will be adopted, deferred, or declined.
Feedback clause with exclusion of feedback from formal notice
This version differentiates feedback from contractual notices.
Feedback provided under this clause shall not constitute formal notice under this Agreement and shall not trigger any contractual obligations unless expressly stated.
Feedback clause with cross-functional feedback handling
This version includes internal distribution.
Feedback received from the [Customer] may be distributed across relevant internal teams within the [Provider] organization to support cross-functional improvement initiatives.
Feedback clause with record of implemented feedback
This version requires tracking adopted suggestions.
The [Provider] shall maintain an internal log of implemented feedback contributions and may use this information for reporting and quality assurance purposes.
Feedback clause with exclusion from exclusivity claims
This version prevents feedback from creating exclusivity rights.
The [Customer] acknowledges that the provision of feedback shall not create any exclusive rights or obligations between the parties regarding feature development or service customization.
Feedback clause with suggested improvements disclaimer
This version limits liability around ideas.
The [Provider] makes no representations or warranties regarding the implementation, outcome, or effectiveness of any suggested improvements provided through customer feedback.
Feedback clause with feedback forum participation clause
This version involves community-style sharing.
The [Customer] may be invited to participate in user feedback forums hosted by the [Provider], where ideas and suggestions may be openly shared and discussed with other users.
Feedback clause with evaluation criteria disclosure
This version clarifies how feedback is judged.
The [Provider] shall evaluate submitted feedback based on internal criteria, including relevance, scalability, and technical feasibility, and may communicate the rationale for adoption or rejection.
This article contains general legal information and does not contain legal advice. Cobrief is not a law firm or a substitute for an attorney or law firm. The law is complex and changes often. For legal advice, please ask a lawyer.