Refund clause: Copy, customize, and use instantly
Introduction
A refund clause specifies the conditions under which a party may request a refund for payments made under a contract. It sets the terms for the return of funds, including the reasons for eligibility, timelines, and any limitations or exclusions. This clause helps ensure clarity regarding refund policies, minimizing disputes and protecting both parties involved.
Below are templates for refund clauses tailored to different scenarios. Copy, customize, and insert them into your agreement.
Standard refund clause
This version covers general refund terms.
If [Party B] is dissatisfied with the goods or services provided under this Agreement, they may request a full refund within [X] days of purchase. The refund will be processed within [X] days after the return of the goods or confirmation of the cancellation of services.
Refund clause with provision for partial refund
This version allows for partial refunds.
If [Party B] is dissatisfied with a portion of the goods or services provided under this Agreement, a partial refund will be issued for the returned or unsatisfactory portion. The refund amount will be determined based on the value of the returned goods or unfulfilled services.
Refund clause with provision for non-refundable fees
This version includes non-refundable fees.
All payments made under this Agreement are non-refundable except in cases where the goods are defective or the services were not provided as agreed. [Party B] acknowledges that certain fees, such as processing or administrative fees, are non-refundable.
Refund clause with provision for eligibility conditions
This version outlines eligibility conditions for a refund.
Refunds will only be granted if [Party B] submits a request in writing within [X] days of purchase and provides sufficient evidence that the goods or services provided were defective or not as described. Refunds will not be issued for services already rendered or goods already used.
Refund clause with provision for cancellation of services
This version applies to service cancellations.
If [Party B] cancels the service prior to completion, they may be entitled to a refund for any prepaid amounts, less any applicable cancellation fees. The cancellation fee will be calculated at [X]% of the total service price, and the refund will be processed within [X] days.
Refund clause with provision for store credit instead of cash refund
This version offers store credit instead of cash.
If [Party B] is dissatisfied with the goods or services, they may request a refund in the form of store credit equivalent to the original purchase amount. Store credit can be used for future purchases and will be valid for [X] months from the issue date.
Refund clause with provision for a refund after inspection
This version requires inspection before a refund is issued.
Refunds will be issued only after [Party A] has inspected the returned goods and confirmed they are defective or not as described. If the goods are found to be in satisfactory condition, no refund will be issued.
Refund clause with provision for pro-rated refund
This version applies a pro-rated refund.
If services are partially rendered and [Party B] requests a refund, a pro-rated refund will be issued based on the percentage of the service that was not provided. The pro-rated refund will be calculated based on the unused portion of the service.
Refund clause with provision for refund within a limited period
This version limits the refund period.
Refunds will only be issued within [X] days of purchase. After this period, no refunds will be provided unless required by law or due to a defect in the goods or services provided.
Refund clause with provision for full refund under specific circumstances
This version offers a full refund in specific cases.
If the goods or services provided are defective, materially different from what was promised, or fail to meet the standards outlined in the Agreement, [Party B] is entitled to a full refund, provided the request is made within [X] days.
Refund clause with provision for refund due to non-delivery
This version applies if delivery fails.
If [Party A] fails to deliver the goods or services as specified in this Agreement, [Party B] is entitled to a full refund of all amounts paid for undelivered goods or services. Refund requests must be made within [X] days of the delivery deadline.
Refund clause with provision for return shipping cost deduction
This version deducts return shipping costs.
If [Party B] returns goods for a refund, any applicable return shipping fees will be deducted from the refund amount. The refund will be processed after the goods are received and inspected by [Party A].
Refund clause with provision for refund in case of billing errors
This version applies if billing errors occur.
If [Party B] identifies a billing error in the amount charged, a full refund will be issued for the incorrect charges. The request must be made within [X] days of the error being discovered.
Refund clause with provision for refund based on service dissatisfaction
This version applies to dissatisfaction with services.
If [Party B] is dissatisfied with the services provided, they may request a refund within [X] days. The refund will be granted upon review of the dissatisfaction claim and confirmation that the services were not rendered as agreed.
Refund clause with provision for refund for faulty digital products
This version applies to digital products.
If any digital product, including software or digital downloads, is found to be faulty or incompatible with [Party B]’s system, a full refund will be issued upon verification of the issue. The refund request must be submitted within [X] days of purchase.
Refund clause with provision for no refund on personalized goods
This version excludes personalized goods from refunds.
No refunds will be issued for personalized or customized goods, unless the goods are defective or were not created according to the specifications agreed upon. In such cases, [Party B] must request a refund within [X] days.
Refund clause with provision for refund after partial completion of services
This version applies to partially completed services.
If [Party B] cancels the service after it has been partially completed, they will receive a partial refund for the portion of the service that was not performed, calculated based on the percentage of the service completed.
Refund clause with provision for refund in case of overpayment
This version applies to overpayments.
If [Party B] overpays for any goods or services, a refund of the overpaid amount will be issued within [X] days of the overpayment being identified. The refund will be credited to the original payment method.
Refund clause with provision for credit refund instead of cash
This version offers credit instead of cash refund.
If a refund is requested, [Party B] may receive a refund in the form of credit to be used against future purchases. This refund will be equivalent to the original purchase amount and valid for [X] months.
Refund clause with provision for refund in case of defective goods
This version applies to defective goods.
If the goods purchased are defective, [Party B] may request a refund within [X] days. A full refund will be issued once the defective goods are returned, and [Party A] verifies the defect.
Refund clause with provision for partial refund due to event cancellation
This version applies to event cancellations.
In the event that [Party A] cancels the scheduled event, [Party B] is entitled to a refund of the event fee, less any applicable non-refundable administrative charges. The refund will be processed within [X] days of cancellation.
Refund clause with provision for refund due to late delivery
This version applies if delivery is late.
If goods or services are delivered later than the agreed-upon delivery date, [Party B] is entitled to a partial refund based on the delay period. The refund will be calculated as a percentage of the total price, proportionate to the delay.
Refund clause with provision for conditional refund based on feedback
This version requires feedback for a refund.
Refunds may be issued upon receipt of feedback from [Party B] regarding the goods or services provided. The refund will be processed only if [Party B] provides a written explanation for the dissatisfaction within [X] days of receiving the goods or services.
Refund clause with provision for refund on recurring payments
This version applies to recurring payments.
If [Party B] cancels the service before the end of the billing period, a refund will be issued for the unused portion of the subscription, minus any applicable cancellation fees. The refund will be processed within [X] days.
Refund clause with provision for refund within a specific period
This version includes a specified refund period.
[Party B] may request a full refund of the purchase price if the goods or services are not satisfactory, provided the refund request is made within [X] days from the purchase or delivery date.
Refund clause with provision for refunds for non-conforming goods
This version applies to non-conforming goods.
If the goods delivered do not conform to the specifications outlined in the Agreement, [Party B] may request a full refund within [X] days. The goods must be returned to [Party A] at [Party B]’s expense before the refund is processed.
Refund clause with provision for restocking fee deduction
This version applies a restocking fee.
If goods are returned for a refund, a restocking fee of [X]% of the purchase price will be deducted from the total refund amount. The remainder of the payment will be refunded after the return is processed.
Refund clause with provision for credit card refund
This version applies to credit card payments.
Refunds will be processed to the original payment method, typically a credit card. If the credit card is no longer valid, [Party B] must provide alternative payment details within [X] days of the refund request.
Refund clause with provision for processing fee deduction
This version deducts processing fees.
A refund request will be processed, but a non-refundable processing fee of [X]% will be deducted from the total purchase amount. The remaining balance will be refunded to [Party B].
Refund clause with provision for dispute resolution before refund
This version requires dispute resolution.
If [Party B] is dissatisfied with the goods or services, they must first attempt to resolve the issue through dispute resolution procedures outlined in this Agreement. If the dispute is unresolved after [X] days, [Party B] may be entitled to a refund.
Refund clause with provision for refund after cancellation by seller
This version applies if the seller cancels.
If [Party A] cancels the transaction before delivery or completion of the services, a full refund will be issued to [Party B] within [X] days. No cancellation fee will apply.
Refund clause with provision for refund for delayed event
This version applies to delayed events.
If an event is delayed for more than [X] days, [Party B] is entitled to a full refund of any fees paid for the event. This refund will be processed within [X] days of the rescheduled event date.
Refund clause with provision for refund based on availability of alternative products
This version applies when alternative products are available.
If the original product is unavailable for delivery and no suitable replacement can be provided, [Party B] will receive a full refund within [X] days. [Party B] may also choose to select an alternative product of equivalent value.
Refund clause with provision for refund after review of returned goods
This version requires review of returned goods.
If [Party B] returns goods for a refund, [Party A] will review the returned goods before issuing the refund. If the goods are found to be in an acceptable condition, a refund will be issued within [X] days.
Refund clause with provision for refund when no resolution is reached
This version applies when no resolution is reached.
If no satisfactory resolution to the issue is reached within [X] days from the complaint being filed, [Party B] may request a full refund of the purchase price. The refund will be issued within [X] days of the request.
Refund clause with provision for refund of excess charges
This version applies to excess charges.
If [Party B] is charged more than the agreed-upon amount for goods or services, [Party B] is entitled to a refund of the excess charges. The refund will be issued within [X] days of the overcharge being identified.
Refund clause with provision for refund for undelivered goods
This version applies to undelivered goods.
If the goods ordered are not delivered within [X] days of the scheduled delivery date, [Party B] is entitled to a full refund of the purchase price. The refund will be processed within [X] days of the failure to deliver.
Refund clause with provision for refund for defective digital goods
This version applies to defective digital goods.
If digital goods, such as software or downloads, are found to be defective or incompatible with [Party B]’s system, a full refund will be issued upon request. The request must be made within [X] days from the download or purchase date.
Refund clause with provision for partial refund due to service underperformance
This version applies to service underperformance.
If the service provided does not meet the agreed-upon standards or quality, [Party B] may request a partial refund based on the underperformed portion of the service. The refund amount will be calculated based on the service shortfall.
Refund clause with provision for refund based on cancellation during trial period
This version applies to trial period cancellations.
If [Party B] cancels the service during the trial period, a full refund of the subscription fee will be issued. The refund will be processed within [X] days after cancellation.
Refund clause with provision for refund if not satisfied with product
This version applies to dissatisfaction with a product.
If [Party B] is dissatisfied with the product, they may request a full refund within [X] days of receipt. The product must be returned in its original condition, and the refund will be processed upon receipt of the returned goods.
Refund clause with provision for non-refundable deposits
This version applies to non-refundable deposits.
[Party B] acknowledges that the deposit paid for the goods or services is non-refundable, except if the product is defective or the service is not rendered as agreed. In those cases, a full refund of the deposit will be issued.
Refund clause with provision for customer satisfaction refund
This version applies to customer satisfaction.
If [Party B] is not satisfied with the product or service provided under this Agreement, [Party A] will offer a refund at its discretion, provided the request is made within [X] days. The refund will be processed after review of the satisfaction claim.
Refund clause with provision for refund in case of supplier non-performance
This version applies if the supplier fails to perform.
If the supplier fails to meet the terms of this Agreement, including delivery or service performance, [Party B] is entitled to a full refund of the paid amount, minus any agreed-upon non-refundable fees. The refund will be issued within [X] days of notification.
Refund clause with provision for refund on damaged goods
This version applies to damaged goods.
If the goods delivered are damaged upon arrival, [Party B] is entitled to a full refund upon providing photographic evidence of the damage within [X] days of delivery. The refund will be processed once the damage is verified.
Refund clause with provision for refund on subscription cancellation
This version applies to subscription cancellations.
If [Party B] cancels their subscription before the end of the billing cycle, they are entitled to a refund for the unused portion of the subscription. The refund will be calculated and processed within [X] days of cancellation.
Refund clause with provision for refund after return of unused services
This version applies to unused services.
If [Party B] has paid for services that have not yet been used, they may request a refund for the unused services. The refund will be issued within [X] days after the request and any unused services have been confirmed.
Refund clause with provision for refund in case of incorrect billing
This version applies to incorrect billing.
If any incorrect billing occurs under this Agreement, [Party B] is entitled to a full refund of the overcharged amount. The refund will be processed within [X] days of the overcharge being identified.
Refund clause with provision for no refund on services already provided
This version excludes refunds for services rendered.
No refund will be issued for any services already performed or partially performed under this Agreement, except in the case of a material breach by [Party A].
Refund clause with provision for pro-rated refund on early termination
This version applies to early termination.
If this Agreement is terminated early by [Party B], a pro-rated refund will be issued based on the unused portion of the services. The refund will be processed within [X] days after termination.
Refund clause with provision for cancellation fee deduction
This version includes a cancellation fee.
If [Party B] cancels the purchase within [X] days of the transaction, a cancellation fee of [X] dollars will be deducted from the refund amount. The remainder will be refunded within [X] days.
Refund clause with provision for refund based on product defect
This version applies to defective products.
If the product is defective, [Party B] is entitled to a full refund, provided the defect is reported within [X] days from the delivery date. The product must be returned in its original packaging, and the refund will be processed upon confirmation of the defect.
Refund clause with provision for return of goods to receive refund
This version requires the return of goods for a refund.
A full refund will be issued only if the goods are returned to [Party A] in their original condition within [X] days from the purchase date. Return shipping costs are the responsibility of [Party B].
Refund clause with provision for refund when agreement is terminated by seller
This version applies when the seller terminates the agreement.
If [Party A] terminates this Agreement, a full refund will be issued to [Party B] for any amounts paid, excluding non-refundable fees, within [X] days of termination.
Refund clause with provision for refund for failure to deliver within agreed timeframe
This version applies if delivery fails.
If [Party A] fails to deliver the goods or services within the agreed-upon timeframe, [Party B] is entitled to a full refund, provided the delay exceeds [X] days from the original due date.
Refund clause with provision for refund due to misrepresentation
This version applies to misrepresentation.
If any part of the goods or services provided is found to have been misrepresented, [Party B] is entitled to a full refund upon submission of a refund request within [X] days. The refund will be processed once the misrepresentation is confirmed.
Refund clause with provision for customer satisfaction guarantee
This version applies to customer satisfaction.
If [Party B] is not satisfied with the product or service, they may request a full refund within [X] days. The refund will be processed after a customer satisfaction review.
Refund clause with provision for refund upon product recall
This version applies to product recalls.
If a product is recalled, [Party B] is entitled to a full refund of the purchase price. The refund will be issued within [X] days after the recall is initiated by [Party A].
Refund clause with provision for refund after unsuccessful delivery attempts
This version applies to unsuccessful deliveries.
If [Party A] makes [X] unsuccessful attempts to deliver the goods, [Party B] is entitled to a full refund, provided the goods are returned to [Party A] and no additional delivery charges apply.
Refund clause with provision for refund based on returned gift items
This version applies to gift items.
If a gift item purchased is returned by the recipient, a refund will be issued to the original purchaser, excluding any shipping charges. The return must occur within [X] days of receipt.
Refund clause with provision for refund after failed subscription renewal
This version applies to failed subscription renewal.
If a subscription renewal fails due to a technical error, [Party B] is entitled to a full refund of the renewal amount, provided the issue is reported within [X] days of the failed renewal.
Refund clause with provision for exchange option instead of refund
This version offers an exchange option.
If [Party B] is dissatisfied with the product, they may request an exchange for a similar item of equal value instead of a refund. The exchange must be completed within [X] days of purchase.
Refund clause with provision for refund on unused gift cards
This version applies to unused gift cards.
If a gift card is unused, [Party B] is entitled to a full refund of the original purchase price, provided the gift card is returned within [X] days from the date of purchase.
Refund clause with provision for partial refund based on usage
This version applies to partial usage.
If a product or service has been partially used, [Party B] may be entitled to a partial refund. The refund will be calculated based on the portion of the product or service that remains unused.
Refund clause with provision for refund in case of service cancellation
This version applies to service cancellations.
If [Party A] cancels the service before it is fully rendered, [Party B] is entitled to a full refund for the unperformed portion of the service, minus any cancellation fees as specified in this Agreement.
Refund clause with provision for refund after inspection of returned goods
This version requires inspection of returned goods.
Refunds for returned goods will only be processed after inspection by [Party A] to ensure that the goods are in their original condition. If the goods are deemed to be in acceptable condition, the refund will be issued within [X] days.
Refund clause with provision for no refund on digital purchases
This version excludes refunds on digital goods.
All digital purchases, including software, e-books, or digital downloads, are non-refundable, except in cases where the product is defective or does not function as described.
Refund clause with provision for full refund on defective services
This version applies to defective services.
If the service provided is defective or not performed according to the terms outlined in this Agreement, [Party B] is entitled to a full refund, provided the defect or failure is reported within [X] days.
Refund clause with provision for a credit note instead of cash refund
This version applies to a credit note instead of cash.
If a refund is requested, [Party A] reserves the right to issue a credit note instead of a cash refund. The credit note will be valid for [X] months and can be used for future purchases with [Party A].
Refund clause with provision for refund in case of warranty claim
This version applies if a warranty claim is made.
If a valid warranty claim is made and the goods are found to be defective, [Party B] will be entitled to a full refund or replacement, based on mutual agreement. The claim must be made within the warranty period of [X] days.
Refund clause with provision for partial refund on partially delivered goods
This version applies to partially delivered goods.
If [Party A] fails to deliver all of the goods as specified in this Agreement, [Party B] is entitled to a partial refund based on the percentage of goods not delivered. The refund will be processed within [X] days.
Refund clause with provision for refund for failure to meet specifications
This version applies if the goods fail to meet specifications.
If the goods do not meet the specifications outlined in this Agreement, [Party B] may request a refund. The refund will be processed once the non-conformance is verified by [Party A].
Refund clause with provision for refund if product is returned unopened
This version applies to unopened products.
If the product is returned unopened and in its original packaging, [Party B] is entitled to a full refund. The request for a refund must be made within [X] days of receiving the product.
Refund clause with provision for refund if product is returned after event cancellation
This version applies if an event is canceled.
If an event is canceled and [Party B] has already paid for attendance, a full refund will be issued for the cost of the ticket. The refund will be processed within [X] days after the event cancellation is confirmed.
Refund clause with provision for refund based on unfulfilled services
This version applies to unfulfilled services.
If [Party A] fails to fulfill any part of the agreed-upon services, [Party B] is entitled to a refund for the unfulfilled portion, less any costs that have already been incurred.
Refund clause with provision for refund in case of product recall
This version applies to product recalls.
In the event of a product recall, [Party B] is entitled to a full refund of the purchase price for the affected products. The refund will be processed within [X] days of the recall notification.
Refund clause with provision for refund on subscription cancellation due to dissatisfaction
This version applies to subscription cancellation.
If [Party B] cancels their subscription due to dissatisfaction with the services, a refund of the unused portion will be issued. The refund will be calculated based on the remaining subscription period.
Refund clause with provision for full refund on failure to meet delivery deadline
This version applies to missed delivery deadlines.
If [Party A] fails to meet the agreed-upon delivery deadline by more than [X] days, [Party B] is entitled to a full refund for the undelivered goods or services. The refund will be processed within [X] days of the delivery deadline passing.
Refund clause with provision for refund on erroneous charges
This version applies to erroneous charges.
If [Party B] is erroneously charged for goods or services not provided or agreed upon, a full refund of the erroneous charges will be issued. The refund will be processed within [X] days after the error is identified.
Refund clause with provision for refund due to non-compliance with terms
This version applies if terms are not met.
If [Party A] fails to comply with any material terms of this Agreement, [Party B] is entitled to a full refund of all payments made. The request must be submitted within [X] days of the non-compliance being identified.
Refund clause with provision for refund based on product defect
This version applies if a product is defective.
If the product is found to be defective, [Party B] may request a refund. The defect must be reported within [X] days, and the product must be returned in its original condition for the refund to be issued.
Refund clause with provision for refund due to unsatisfactory performance
This version applies if performance is unsatisfactory.
If the services provided are not performed to the satisfaction of [Party B], they may request a refund. The request must be made within [X] days, and [Party A] will review the request before issuing the refund.
Refund clause with provision for refund if payment is processed incorrectly
This version applies if payment is processed incorrectly.
If payment is processed incorrectly, [Party B] is entitled to a full refund of the incorrect amount. The refund will be processed within [X] days of the error being identified.
Refund clause with provision for refund on canceled orders
This version applies to canceled orders.
If [Party B] cancels an order before it is processed, a full refund will be issued. Once the order is processed or shipped, no refund will be issued unless the goods are defective or damaged.
This article contains general legal information and does not contain legal advice. Cobrief is not a law firm or a substitute for an attorney or law firm. The law is complex and changes often. For legal advice, please ask a lawyer.