Work orders: Overview, definition, and example
What is a work order?
A work order is a formal document or request that outlines specific tasks or services that need to be completed by a contractor, service provider, or employee. It serves as an authorization to begin work on a particular job and includes details such as the scope of work, timeline, materials needed, and any special instructions. Work orders are commonly used in industries such as construction, maintenance, manufacturing, and service-based businesses to organize and track the progress of tasks or projects.
For example, a company might issue a work order to a contractor to perform repairs on a building, specifying the areas to be repaired, the materials to be used, and the completion deadline.
Why are work orders important?
Work orders are important because they serve as clear, written instructions that define the scope of work and set expectations for both the person or company performing the work and the party requesting it. They help ensure that tasks are completed efficiently, on time, and according to agreed-upon terms. Work orders also provide a means of tracking work progress, managing resources, and maintaining records of completed jobs for invoicing or reporting purposes.
In industries where service quality, timelines, and accountability are critical, work orders provide a structured and transparent way to manage and document tasks.
Understanding work orders through an example
Imagine a factory that requires maintenance on one of its machines. The maintenance department issues a work order to a technician, specifying that the machine needs to be repaired and detailing the parts that need to be replaced, the estimated time for the repair, and the tools required. The work order serves as a guide for the technician to follow, ensuring the repair is completed according to the necessary specifications.
In another example, a property management company might issue a work order to a plumbing service to fix a leak in one of their rental units. The work order will outline the location of the leak, the scope of repairs needed, and any other details (such as tenant availability or time constraints) that the service provider must consider.
An example of a work order clause
Here’s how a work order clause might appear in a service agreement:
“The Service Provider shall begin work only upon receipt of a valid work order from the Company. Each work order will specify the scope of work, timeline for completion, and any other relevant details. The Service Provider agrees to complete the work in accordance with the instructions provided in the work order and notify the Company of any issues that may arise during the course of the job.”
Conclusion
Work orders are essential documents that help ensure tasks are clearly defined, tracked, and completed according to the terms agreed upon between the parties involved. Whether used in construction, maintenance, or other service industries, work orders provide a structured method for assigning, monitoring, and managing work. They help manage expectations, streamline processes, and ensure that both the work and the work quality meet the specified standards.
This article contains general legal information and does not contain legal advice. Cobrief is not a law firm or a substitute for an attorney or law firm. The law is complex and changes often. For legal advice, please ask a lawyer.